Please note our conditions of reservation:

Payment:

The payment of your accommodation can be done on arrival in cash (directly in euros or in CZK) or by credit card. The price in euro is fixed, as agreed with you at the time of the booking. The rate in CZK depends on the bank exchange rate available on the day of your arrival.

For payments by credit card on arrival there is an extra charge of 3% for handling the process.

Payment on arrival can be done at the office on Vodickova 38.

If you have reserved with us transfer from the airport to the apartment, the rate for the transfer is paid directly to the driver, in euros or CZK. The driver will take you to our office for check in and then to your apartment.

There is a key deposit requested, refundable at the end of your stay, of 50 euros.

In case there are more than 6 persons staying in one apartment, we require credit card guarantee for potential damages. Thank you.

Check in and check out times:

The standard check-in time is at 14:00 - if we have guests leaving the apartment the same day you arrive, we need some time to get the apartment ready for you after they check out. However you can come directly to the apartment and leave your luggage with us until you can check in the apartment.

If the apartment will be free the night before your arrival, you could check in as soon as you arrive in Prague, at no extra charge.

The standard check-out time is at 11:00. This is to have time to prepare the apartment for the next guest arriving on the same day. However you can leave your luggage with us until you need to leave for the airport.

If we do not have guests arriving on the morning of your departure, you could remain in the apartment longer. The charge for this service is 50% of one night cost.
We can only confirm early check in or late check out one or two days before.

Cancellation Policy:

We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and we are notified of cancellation less than 7 days before the scheduled arrival, we unfortunately have to demand partial compensation. The cancellation must be announced before 4 p.m., otherwise the reservation is handled as cancelled the next day.

There are no charges for cancellation if you notify us more than 7 days before arrival, and the deposit paid at the time of the booking will be returned to you. If you notify us up to 4 days before arrival the deposit is retained as cancellation charge. In case of no show or cancellation 4 days or less before arrival, the cancellation charge is 50% from the total cost of accommodation. For 1 night bookings, the cancellation charge 4 days or less before arrival is 100% of the total cost of accommodation.

Please note that in the event of sickness or change of flights on last minute the cancellation cost may be covered by your travel insurance (you should check the conditions of your travel insurance for more details).

During top season (Christmas, New Year and Easter) there is a special cancellation policy. If you cancel your stay more than 14 days in advance, there is no cancellation fee; if you cancel your stay less than 14 days in advance, the cancellation fee is 50 % of total cost of accommodation.

In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit. In practice we rarely had this situation, like for instance if the plumbing or electric installations have a problem that cannot be fixed right away; in this case our obligation is to provide you with alternative arrangements.